Introduce the patient to the facility mission and the patient and family rights and responsibilities toward it.
Give a copy of the Patient and Family rights and responsibilities Bill to the patient when he/she enter or register at the health facility.
Patient Relations Directorate staff should help the patient to understand the Bill better.
Ensure that the Bill is available at health services departments in an outstanding place.
Have posters, pamphlets or advertising banners about the Bill in the reception and waiting area of the health facility.
Post Patient Relations offices numbers in visible places.